SHIPPING
We ship domestic orders USPS Ground Advantage from New Hampshire in the United States. You can also choose USPS Priority shipping. Your order is packed and leaves our studio within 5 business days of your purchase (even if you purchase priority shipping, it could take 5 days for packing). We will provide you with USPS Tracking information as soon as the shipping label is printed so that you can see delivery estimate after the package leaves us.
We aren’t currently shipping internationally. We ship internationally (outside of the USA) using USPS first class. You are responsible for understanding and abiding with your own country’s customs regulations. We will not be held responsible for any taxes, fees, loss or damage resulting from your package’s processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
REFUNDS & EXCHANGES
I truly want you to be happy with your purchase. In event there is a problem with anything in it, let me know within 14 days via stitchedstories.com/contact and I will do my very best to remedy the situation and earn your continued patronage.
If you aren’t sure about whether you’ll like the project or if you’re confused about any of the details shared in product descriptions, please contact me before purchasing using the CHAT box on the shop or via this stitchedstories.com/contact page. I’m happy to give you the details you need. Any refunds or exchanges will be negotiated on an individual basis. You will cover return shipping and 5% repackaging fee. You can also read our verified reviews on each product page — or see all the the reviews here to help make a decision.