Hi. Debbie here, owner of Stitched Stories. Many “Frequently Asked Questions” are covered below. If you’ve got another question, please ask here. If it’s concerning an order, please include order number. If you don’t have the order number, a date or amount or product or some identifying info would be a great help.
I’ll email a reply, usually within one working day. If you don’t see an email, feel free to use the chat box at bottom left of the shop to ping me again.
How long will it take for my order to arrive?
We ship USPS first class. Orders usually ship within 2 business days.
You will receive an email with USPS Tracking information that you can use to see where your order is once it ships.
What are the exact DMC floss colors for the pattern I purchased?
You can find the recommended DMC floss colors on the following page on our website: https://stitchedstories.com/dmc
Find your pattern design. Open the toggle and see the detailed list.
How should I finish my embroidery in the hoop for display?
Here’s a video, step-by-step and images of how I like to finish my projects in the hoop for display. CLICK FOR HOW-TOS.
Where is the free Pocket Stitching Guide?
Here’s a direct link to it: https://stitchedstories.com/free-printable-pocket-guide-to-embroidery-stitches/
I see you sell bundles but I want to make my own. Is that possible?
No. But we will continue to add new bundle options over time.
Will the printed pattern wash out of the fabric after I stitch?
No. The design is printed onto the fabric permanently. You should be able to cover all print with your stitching. However, if you use a substantially different floss color from the print (i.e., green floss on a red print) you may see bits. Many of our designs are available on Sulky sticky-backed washaway fabric. You can affix this pattern to your own fabric and wash it away afterwards. See these washaway patterns here: CLICK FOR WASHAWAY PATTERNS.
How can I find out about discounts, new kits and other news?
Can I just purchase the pocket stitching guide?
Sure you can do that HERE. But please know that it’s much more affordable to print it yourself OR get the stitches by purchasing one of our kits or patterns OR get the pocket guide by purchasing our drawstring project tote.
How can we help?